EAEAA-1560-Helpdesk-Analyst

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Vantix Systems Inc. is a dynamic and savvy organization based in Edmonton, Alberta, Canada. We are looking for creative and talented professionals to join our team.

Job Opportunity
DescriptionOur client is in need of an Application Help Desk Analyst to provide help desk services to both external and internal clients in support of client applications and other hosted applications. 
SkillsMicrosoft Office, Help Desk Software, User Identity Verification 
TypeContract 
Project Description 
Experience Required/ Mandatory Skills
  • 4 years working directly with clients, and coordinating with both external and internal business areas to ensure communications are relayed to all parties.
  • 4 years working on supporting multiple applications, including in-house custom built applications, for various stakeholders at one time.
  • 4 years as an Application Help Desk analyst in working with external stakeholders, and providing assistance, troubleshooting, training to inquiries in large-scale enterprise applications.
  • 4 years working with Microsoft Office tool suites.
  • 4 years in utilization of any the following Help Desk software or equivalency: BMC Remedy, Cherwell, MS Team Foundation Server, Rational ClearQuest, HEAT, etc.
  • 4 years in user identity verification processes, and maintaining users IDs, passwords and accounts' permission levels for business applications.
 
Nice To Have Skills
  • 1 year supporting web-based systems with knowledge of various internet browsers, including but not limited to: Internet Explorer, Google Chrome, Firefox, and Safari.
  • 1 year providing end user operational system support, including data collection, data editing, data validation and data conversion.
  • 1 year documenting user requirements, business processes, and workflows.
  • 1 year in planning/performing/monitoring User Acceptance testing.
  • 1 year developing and delivering user manuals and training materials.
  • 1 year working with MS SharePoint sites.
 
LocationEdmonton 
Work Environment1 year with possibility of two 1-year extensions 
Hourly RateNegotiable