ESAHD-2643-HelpDesk-Analyst

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Vantix Systems Inc. is a dynamic and savvy organization based in Edmonton, Alberta, Canada. We are looking for creative and talented professionals to join our team.

Job Opportunity
DescriptionOur Client is seeking an Application Help Desk Analyst to provide front line application support to stakeholders.  
SkillsHelp Desk Software, ID verification, MS Office, UAT 
TypeContract 
Project Description 
Experience Required/ Mandatory Skills
  • Experience supporting and collaborating directly with stakeholders, external and internal business areas. Ability to co-ordinate and communicate necessary information well to all clients. (4+ years)
  • Experience with supporting multiple web based applications simultaneously. (4+ years)
  • Experience as an Application Help Desk analyst working directly with stakeholders external to the organization. Indicate functions, e.g., assistance troubleshooting, customer service, application support, training and application support. (4+ years)
  • Experience working with Microsoft Office suite of tools. (4+ years)
  • Experience in utilization of any of the following Help Desk software or equivalency: BMC Remedy, Cherwell, MS Team Foundation Server, Rational ClearQuest, HEAT (4+ years)
  • Experience in user identity verification processes, and maintaining users IDs, passwords and accounts' permission levels for business applications. (4+ years)
 
Nice To Have Skills
  • Experience supporting web-based systems with knowledge of various internet browsers using multiple devices, including but not limited to: Internet Explorer, Google Chrome, Edge, Firefox, and Safari. (1+ year)
  • Experience in planning/performing/monitoring User Acceptance testing. (1+ year)
  • Experience providing end user operational system support, including data collection, data editing, data validation and data conversion within an enterprise system that contains user information. (1+ year)
  • Experience developing, reviewing and delivering user manuals and training materials. (1+ year)
  • Experience documenting user requirements, business processes, and workflows. (1+ year)
  • Experience working with MS SharePoint sites. (1+ year)
 
LocationRemote/Edmonton 
Work Environment7 months with 1 possible 6-month extenion 
Hourly RateNegotiable